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5 Big Benefits of Automation & Robotics for Foodservice

Rob Fiori
Rob Fiori | July 7, 2023

As we look towards the future of foodservice, we know that automation and robotics will play a key role in helping businesses fill gaps (not replace staff) while driving operational efficiency and enhancing the dining experiences they create.

Learn about the five biggest benefits of automation and robotics for the foodservice industry, and how it can help your business succeed!


Robots are best at performing predictable, repetitive work. Since they can be programmed for carrying out these types of tasks, they're less likely to make mistakes. For instance, through mapping technology, robots can serve and bus dishes autonomously while avoiding obstacles.

By eliminating some of the more repetitive day-to-day tasks, employers can maximize staff efficiency. In turn, employees are able to focus on more engaging areas of their job.

While there are many advantages to utilizing robots in the workplace, keep in mind that they can't do everything. Robots still require some monitoring and supervision.


Another benefit to robots is they can work continuously, all hours of the day if needed, which ultimately speeds up production.

Unlike humans, robots can operate at the same speed and without distractions or breaks. They tend to be more reliable; consistently showing up for required work shifts, not missing work due to illness or vacation, etc.


There is an incredible amount of time and money that goes into employee recruiting and retention. Investing in robotics may be a more cost-effective option for your business, plus it's one less thing your Human Resource Department has to manage.

With the current labor shortage, many employees are feeling overworked and stressed out. Businesses are turning to robots to not only keep their operations running smoothly but also to help with employee burnout and turnover.


Robots offer a high-quality and technology-forward experience for both businesses and customers. Products like the Matradee L, a serving and busing robot, include advanced facial recognition for customized interactions with guests.

Incorporating robotics into your workforce can help improve customer service while also increasing efficiency. If a server is able to stay on the dining floor at all times to assist guests and unload food rather than having to run back and forth between the kitchen and dining room, a business is usually able to operate with less servers per shift.

According to Richtech Robotics, one of the top robotics companies in the United States, many businesses saw a marketing boost after installing an automated solution.


Minimize cross-contamination by utilizing automation for specific tasks, such as busing dirty dishes or delivering plated meals to the dining room.

Robots can be trusted to make quick and efficient deliveries from the kitchen, ensuring that food temperatures are maintained.

Look for NSF certification when choosing what robot to purchase. NSF certification will ensure that surfaces can be sanitized, mats are dishwasher-safe and other such certifications are met.

Want to learn more about automation and robotics? Visit to get in touch with our team.

Source: “The Definitive Guide to Hiring a Robot Worker in the 2022 Labor Shortage.” Richtech Robotics, Accessed September 2022.


Questions or comments about this article? Feel free to contact us!


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